Introduction

The Red Thread, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, sharing, and protection of your data when using our Nurse Helper Solution, a mobile application designed specifically for nurse-assisted inventory and supply chain management, and the accompanying administrative web platform.

Scope

This Privacy Policy applies solely to information collected through our Nurse Helper Solution and the associated administrative platform. It does not address any processing of patient health data, as our services explicitly do not store or manage Protected Health Information (PHI).

Information We Collect

We collect and process the following types of information:

• User Information: Such as user names, business email addresses, and professional roles within your healthcare organization.

• Operational Data: Inventory details, supply chain management information, product identifiers, usage patterns, and replenishment requests entered or scanned into the Nurse Helper Solution.

• Device Information: Technical information about the devices used to access our services, including device type, operating system, browser type, and IP address.

• Usage Data: Information about how the Nurse Helper Solution is accessed and used, including log data, interaction timestamps, and application diagnostics.

How We Use Your Information

We utilize your data exclusively for the following purposes:

• Providing and maintaining the Nurse Helper Solution, including inventory identification, management, and administrative functionalities.

• Enhancing application performance, functionality, and user experience.

• Delivering technical support and addressing user inquiries.

• Conducting internal analysis to optimize inventory management processes and efficiency.

• Ensuring compliance with applicable laws and regulations.

Data Storage and Security

We implement robust administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your information. Data is securely stored within cloud infrastructure employing industry-standard encryption and security practices.

Data Sharing and Disclosure

We do not sell your data. Your information may be shared under the following circumstances:

• Service Providers: With trusted third-party vendors, such as cloud storage and analytics services, contracted to perform essential functions necessary to deliver our services.

• Compliance and Legal Obligations: To comply with applicable laws, respond to lawful requests, or defend against legal claims.

• Business Transfers: In the event of a corporate sale, merger, or acquisition involving The Red Thread, Inc., user information may be transferred as part of the business assets.

Aggregated and De-identified Data

We may utilize aggregated or anonymized data that cannot reasonably be linked to individual users to analyze, improve, and develop our products and services.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Upon request, and as permitted by law, we will securely delete or anonymize your data.

User Access and Control

You have the right to:

• Request access to or correction of your personal data.

• Request deletion of your personal data, subject to legal or contractual obligations.

• Object to or restrict processing of your data under specific circumstances.

Confidentiality and Data Ownership

As per our Master Services Agreement, your organization retains full ownership of your data. The Red Thread, Inc. processes this data solely to provide the Nurse Helper Solution and does not claim any ownership rights.

Third-Party Tools and Integrations

Our Nurse Helper Solution may integrate third-party tools and features. The use of these integrations is subject to the respective privacy policies and terms of service of those third-party providers. We encourage users to review these external privacy policies thoroughly. The Red Thread, Inc. is not responsible for the privacy practices or content of third-party services.

Employer and Organizational Policies

To use our Applications, you must have an account with a healthcare institution who uses RedThread AI software. Your use of the Nurse Helper Solution may also be subject to the privacy policies and security practices of your employing organization or the healthcare entity that grants you access. Please consult your organization's policies for further details.

Location Data

When explicitly authorized and enabled by users, the Nurse Helper Solution collects device location data while the application is in use to assist users in locating the nearest items effectively. Location data is securely stored and exclusively utilized for operational purposes within the app. Users can revoke location access anytime via their device settings.

Your Privacy Rights

Depending on your jurisdiction, including California or regions subject to GDPR, you may have additional privacy rights concerning your personal information. For further information or to exercise your rights under applicable local laws, please contact us directly.

Reporting Security Concerns

If you identify a potential security vulnerability or privacy concern within the Nurse Helper Solution, please contact us immediately at security@redthread.ai.

Third-Party Links and Services

Our services may contain links to third-party websites or integrate with external applications. We are not responsible for the privacy practices of these third-party services. Users are encouraged to review the privacy policies of any external websites or services accessed.

Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in practices, technologies, legal requirements, or other factors. Significant changes will be communicated to users through email notifications or in-app messages.

Contact Information

For questions, comments, or concerns regarding this Privacy Policy or our data practices, please contact us at: privacy@redthread.ai

By accessing or using any application or service provided by The Red Thread, Inc., you acknowledge that you have read and understand this Privacy Policy and consent to the practices described herein.